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1. Does Scrub Squad UK® provide cleaning services directly?
No. Scrub Squad UK® operates as a platform. Cleaning services are delivered by independent cleaning providers listed on the platform.
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2. Who do I pay for the cleaning service?
You pay the cleaner directly for the cleaning work.
Scrub Squad UK® only charges the £5 booking fee (when applicable).
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3. Why do I pay a £5 booking fee?
The £5 booking fee covers access to the platform and helps manage booking requests fairly.
It applies once per cleaner relationship.
You do not pay it twice for the same cleaner.
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4. Do I pay the £5 every time I book?
No.
You only pay the £5 the first time you book a specific cleaner.
If you book the same cleaner again, no additional booking fee applies.
If you choose a different cleaner, the £5 applies to that new relationship.
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5. Will I ever pay commission on the cleaning price?
No.
Scrub Squad UK® does not take commission on cleaning services.
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6. What happens if I cancel a booking?
If you cancel:
48 hours or more before the booking time — you can request a refund, keep credit, or reschedule.
Less than 48 hours before the booking time — refunds are not available.
The 48-hour policy protects cleaners who reserve time for your booking.
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7. What happens if the cleaner cancels?
If a cleaner cancels, you may choose to rebook another provider or request support through the platform.
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8. Are cleaning providers insured?
Providers are required to submit valid Public Liability Insurance and business details during onboarding.
Each provider remains responsible for their own services and insurance.
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9. Do you take commission from my cleaning jobs?
No.
We do not take commission.
Instead, a fixed £2 platform contribution applies per confirmed repeat or CRM booking.
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10. When does the £2 contribution apply?
The £2 contribution applies when:
It does not apply to first-time marketplace bookings where the customer pays the £5 fee.
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11. How does weekly billing work?
£2 contributions are calculated weekly.
Billing runs automatically every Monday.
Your saved card is charged for that week’s total.
You can view invoices and payment history in your dashboard.
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12. What happens if my payment fails?
If billing fails, you are notified.
You have 7 days to settle the balance.
After 7 days unpaid, your account is automatically suspended until payment is made.
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13. Can I cancel my subscription plan?
Yes.
You can upgrade, downgrade, or cancel your subscription directly from your dashboard.
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14. What happens if my account is suspended?
If suspended due to unpaid fees:
Access is restored once the outstanding balance is cleared.
